Delivery & Returns
Delivery
NEXT WORKING DAY
Next Working Day Delivery is available in the UK only.
NWD starts from £9.95. The cut off time for NWD is 1pm.
Orders placed before 1pm will be processed and dispatched that same day and will be with you by 1pm the following business* day. Orders placed after 1pm will be processed and dispatched the next business day.
For any questions regarding Next Working Delivery or to confirm when an order will be received by you prior to placing this, please email us at support@marakiyah.com
*Business days are Monday - Friday (excluding bank holidays)
*We do not accept responsibility for undelivered parcels (standard or next working day) if the shipping information completed by customers at the time of ordering is incomplete or incorrect.
DISCLAIMER:
Whilst we have every faith in our chosen delivery partner, once we hand over parcels they are the responsibility of the courier, however we are confident that they will fulfil our instructions but on occasions errors can occur, we will not be held responsible for errors made on their behalf, but we will do everything within our capacity to solve any issues that arise .
Standard delivery parcels are sent via EVRI this means that it requires a signature but can be left with a neighbour. You will receive a tracking number via email to be able to track the process of your order
International parcels are sent via our UK partner FedEx, once your parcel leaves UK customs, Fed Ex will partner with a local courier in the destination Country to deliver your parcel. International parcels can take time so please bare with us. If you have been waiting a while and there is no recent update on your tracking reference, please email us at support@marakiyah.com with your order number and a brief description.
RETURNS
At Marakiyah, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a hassle-free return policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you can return the item within 7 days.
(we must receive the package within this time frame in order to process your refund)
We can not accept returns after this period.
We accept returns for any reason, whether it's a sizing issue, a change of mind, or if the product doesn't meet your expectations.
To initiate a return, simply contact our customer service team by email support@marakiyah.com with your order number and the reason for the return. They will guide you through the process and provide you with a return authorization number.
Once you have received the return authorization number, carefully package the item in its original condition and include any accessories or tags that came with it. Make sure to include the return authorization number on the package or order number.
Refunds will processed within 10 business days of receiving the returned item/items. Please note that the original shipping charges are non-refundable, and you will be responsible for the return shipping costs.
We are currently not doing exchanges.
Once your return is received and inspected, we will send you an email notification to confirm the refund. Refunds will be issued to the original payment method used for the purchase.
Additionally, any items that have been worn, washed, smelling of perfume/washing powder or damaged will not be accepted for return. Sale items are final and non-refundable.
If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our customer service team. We are here to ensure your shopping experience with Marakiyah is enjoyable and stress-free.